Customer Care Manager - State Farm Agent Team Member
Fully Remote - US
Customer Care Manager - State Farm Agent Team Member
Full Time • Fully Remote - US
Benefits:
- Opportunity for advancement
- Bonus based on performance
- Competitive salary
- Flexible schedule
You May Be a Great Fit as a Customer Care Manager at Linda DeSpain - State Farm Agent if:
- You’re the person people call first when life goes sideways — calm, steady, and ready to help.
- You genuinely care about customer satisfaction and want to make a positive impact on the people around you.
- You’re a natural relationship-builder who earns confidence quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently providing options.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
- You have the ability to Cross sell P&C, Life, Health and Financial Products.
- This a fully Remote Position that you can do 100% from the comfort of your home.
- This is full-time position with expected hours from 9am to 6pm M-T, 9am to 5pm on Fridays and no weekends.
Location Address: Las Colinas, TX 75062
At Linda DeSpain - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving the State of Texas with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
In addition, after the Customer Care Manager's one-year employment anniversary it is an option to get on the Career Track of becoming a State Farm Agency Owner Agent.
Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. This is a hands-on Customer Service Role.
Responsibilities
- Manage customer inquiries and support daily service activities.
- Assist with account updates, billing inquiries, and policy reviews.
- Track service metrics and report progress to the agent.
- Support community engagement and customer outreach initiatives.
- Customer Service Representative role.
- Must be able to Cross Sell P&C, Life, Health and Financial Products.
Qualifications
- Excellent communication and organizational skills.
- Strong attention to detail with the ability to manage multiple priorities.
- Prior experience in customer service, office management, or administrative support preferred.
- Must have General Lines Insurance licensing.
- Must have some Insurance Experience.
- Must be able to Cross Sell P&C, Life, Health and Financial Products.
This is a remote position.
Compensation: $800.00 - $2,200.00 per week
Do you want a career and not just a job?
We are a very busy office and are looking for our next great team member.
About Our Agency
- Our office is open M-F 9-5.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none